The Payments Processing Operator is responsible for the accurate and timely processing of all types of payments including processing of physical cash/valuables.
Handling of cash related investigations.
Processing of time-critical, complex transactions on behalf of the Bank’s internal and external clients.
Interaction with internal and external stakeholders.
Ensuring all payment-related information and relevant parties are processed according to established Service Level Agreement (SLAs).
Ensuring procedures are properly executed to reduce processing risk.
Dealing with escalation and remediation of client complaints.

Payments Processing Analyst, NCT

Key skills