Assistant General Manager

Role Overview

• Providing exceptional service to every guest while simultaneously maximizing hotel profitability.
• Ensuring that all hotel operations are performed professionally and adhere to the brand and company standards.
• Directing and coordinating the activities of the front desk, housekeeping, reservations, guest service, security, and maintenance
• Maximizing ADR and Occupancy
• Coordinating communications between Sales and Operating departments
• Motivating, coaching, and training department supervisors
• Understanding financial statements and budget, including staffing guidelines
• Controlling department head schedule, expenses, and implementing cost-saving strategies
• Guiding, developing, and/or implementing policies, procedures, and systems to improve business operations
• Managing all aspects of the safety program, including training, reporting, and incentives
• Maintaining a cooperative and positive work environment

Requirements

• An experienced Assistant General Manager with 2+ years of supervisory hotel operations
• Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt.
• Knowledgeable in financial statements and budget including staffing guidelines.
• Proven ability to deliver exceptional guest service results as measured through guest satisfaction
• Great at developing, and/or implementing policies, procedures and systems to improve business operations.
• Able to embrace property safety programs to include training, reporting, and incentives.
• Display initiative, perseverance, and analytical skills

Benefits

• Quarterly Bonus
• Health, vision, and dental insurance
• 401(k)
• Vacation
• Paid Holidays
• Opportunities for growth
• Discount programs for shopping, travel, tickets and more.
• Learning & Development programs and goal setting to create big possibilities for your career.