Contributes to administration of utilization management
Performs advanced administrative/operational/customer support duties that require independent initiative and judgment
Provides non-clinical support for the policies and procedures ensuring best and most appropriate treatment, care or services for members
Exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques

3 or more years Administrative or technical support experience
Excellent verbal and written communication skills
Advanced knowledge of MS Office including Word, Excel, and Outlook in a Windows based environment and an ability to quickly learn new systems
Must have accessibility to high speed DSL or Cable modem for a home office (Satellite internet service is NOT allowed for this role); recommended speed is 10Mx1M
Proficient utilizing electronic medical record and documentation programs
Proficient and/or experience with medical terminology and/or ICD-10 codes
Must be passionate about contributing to an organization focused on continuously improving consumer experiences

medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
short-term and long-term disability
life insurance

Utilization Management Administration Coordinator III – Correspondence

Key skills