Bilingual Employment Specialist

Role Overview

• Provide Client Support, Guidance and Case Management
• Oversee the day-to-day case management of both working and non-working clients.
• Encourage and motivate clients to work on their job search.
• Orient, assess, and provide employment counseling for clients.
• Assess clients for job readiness, including substance use, legal history, and mental and physical health.
• Provide referrals for education, skills training, Chrysalis social enterprises, and other social service resources.
• Conduct job readiness activities with clients, including job preparation classes, resume building, practice interviews, job applications, computer tutorials, cover letters, reference lists, job search guidance, etc.
• Maintain up-to-date knowledge of referral resources for clients to facilitate employment search.
• Foster Strong Client, Colleague, and Partner Relationships
• Participate in Chrysalis meetings and case conferences, sharing best practices and providing thought partnership to colleagues.
• Provide training ideas and resources to leadership teams, including the opportunity to conduct workshops for colleagues within the department and across the organization.
• Celebrate achievements and brainstorm solutions for department and organization-wide initiatives.
• Represent Chrysalis to stakeholders by providing site tours and presenting services, as needed.
• Monitor Client Progress and Program Outcomes
• Maintain accurate client/program data to manage caseload and generate reports.
• Document each service, the outcome and next steps, as well as any observations of clients’ skills, job readiness, and/or growth opportunities into Salesforce, a case management database.
• Analyze and report monthly data as required to maintain accurate client and program-based statistics to ensure individual goals are achieved.
• General Duties
• Adhere to all Chrysalis policies and procedures.
• Support the Chrysalis Mission and adhere to the Chrysalis Code of Ethics.
• Other duties as assigned

Requirements

• Bilingual (English and Spanish) is required
• Passion for Chrysalis’s mission
• Sensitivity and understanding of various cultures and lifestyles
• Excellent verbal and written communication skills, interacting with others with diplomacy and tact
• Strong organizational skills, including effective time management and the ability to work and make decisions independently
• Ability to multi-task and prioritize appropriately yet maintain flexibility
• Ability to work in a fast-paced environment
• Self-starter with “can do” attitude and initiative
• Sensitive to various cultures and lifestyles
• Maintain confidential information and exercise discretion
• Computer literacy required. Must be proficient in Internet research, MS Office programs and be willing to learn other applications as needed

Benefits

• Willingness to travel to meetings (mileage reimbursed)