Customer Support Representative

Role Overview

• Provide timely responses to inquiries regarding product specifications, pricing, lead times, quality docs and basic tech questions;
• Build strong relationships with other CSR’s, Engineering, Quality and other functional departments;
• Work in CRM and ERP systems;
• Investigate, expedite, and resolve issues related to shipments, product quality, returns (RMA), and billing discrepancies;
• Escalate technical concerns to engineering or quality teams when necessary;
• Track and document customer issues for continuous improvement;
• Maintain an understanding of company product lines;
• Work closely with people in all appropriate departments to support customer needs;
• Participate in internal meetings;
• Data mining.

Requirements

• English (upper-intermediate+)
• MS Outlook, Excel, Power Point
• CRM and/or ERP system(s)
• 1+ year(s) experience in customer support
• MA/BA degree in economics.

Tech Stack

• ERP

Benefits

• We offer a comprehensive and highly competitive compensation package designed to attract top talent.
• In addition to base salary, this role is eligible for a quarterly bonus tied to the achievement of innovation goals—reflecting our commitment to recognizing meaningful impact.
• We also offer equity grants, providing a meaningful opportunity to share in the company’s future growth and success.