Monitor outstanding accounts and manage compliant follow‑up on past‑due client invoices in alignment with firm policies.
Maintain accurate and detailed records of collection activities, client correspondence, and payment agreements.
Communicate with clients regarding overdue balances, payment options, and billing inquiries.
Collaborate with attorneys and billing staff to resolve disputes or clarify invoice questions.
Negotiate payment plans when appropriate.
Reconcile accounts to identify discrepancies, unapplied payments, or billing errors, and coordinate with the billing department to correct or reissue invoices as needed.
Prepare aging reports and collections status updates for clients and attorneys.
Work closely with attorneys, paralegals, billing, and finance teams to ensure accurate billing and effective collections workflow.
Analyze receivables data to identify trends and risks, recommending process improvements and best practices to strengthen collections outcomes.
Protect the confidentiality of sensitive client and financial information while ensuring all collections activities comply with applicable legal regulations, including FDCPA (when applicable), and law firm ethical standards.

High School Diploma or equivalent
Minimum of two years of experience in collections, billing, or accounts receivable; law firm or professional services experience preferred.
Proficiency in Excel and experience using, or ability to learn, legal billing or financial systems such as Aderant, Elite or ProLaw.
Demonstrated ability to communicate professionally and effectively with internal stakeholders and external clients, including strong negotiation and customer service skills.
Strong analytical ability and problem-solving skills to identify discrepancies, assess options, and implement appropriate solutions.
Demonstrated ability to manage and resolve billing and payment disputes in a professional, tactful, and solutions oriented manner.
Strong attention to detail and financial accuracy in reviewing invoices, payment records, and account data.
Ability to organize work effectively, manage competing priorities, and meet deadlines in a fast‑paced environment.
Demonstrated commitment to ethical judgment and professional integrity in all aspects of collections work, including the handling of confidential client and financial information.

Collections Specialist

Key skills