Manager - DSMG - Motor Finance - Collections - Flows - Bkt 1 to 3 (LT) - New Delhi - Tiwari House - (M1-M3)
New Delhi, Delhi, India
Full Time
8 hours ago
Key skills
LeadershipCommunicationNegotiation
About this role
Key Objective of the Job:
The key objective of the Territory Collections Manager role is to lead and manage the collection efforts within a specific territory. Responsibilities include optimizing collection processes, achieving collection targets, training and supervising collection agents, maintaining client relationships, and ensuring adherence to regulatory requirements and company policies.
Top of Form
Bottom of Form
Key Deliverables:
Collection Activity
- Achieve assigned collection target through CREs assigned to them
- Achieve assigned target on KPA parameters
Customer Relationship
- Maintain constant touch with specific customer groups who are difficult to reach through CREs
- Visit and meet customers
Managing Team
- Manage the team of LREs/CREs/AMRs
- Should align individual work and performance with the broader team to achieve mutual outcomes
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Makes sure self and team adheres to the team's expectations and guidelines, fulfils teams responsibilities and should demonstrate personal commitment to the team.
Document Management
- Ensure all collection documents are submitted correctly and on time
Audit Compliance
- Ensure strict audit compliance as per company norms for self and team
Managing Branch
- Ensure smooth functioning of branch collection without any issues
- Manage the repossession activity of the branch
Vendor Management
- Managing Vendors (Collection agency & Repo agency)
Education Qualification:
Graduate
Specialized job competencies:
Functional Competencies
- Communication
- Negotiation Skill
- Market/Industry Knowledge
- Knowledge of Collection (Policy, Procedures & Scheme)
- Computer and analytical skills
Behavioral Competencies
- Execution Excellence
- Customer Centricity
- People Leadership.
Hiring Parameters:
- Minimum 0-2 years’ experience in handling commercial vehicle preferably in Bank in/NBFC industry
- Legal Knowledge would be an added advantage
- Should have computer knowledge (MS Excel, PowerPoint, Word)