Handling outbound and inbound patient phone calls related to patient collection activities
Providing efficient and professional customer service
Researching and documenting all performed work
Referring patient accounts to bad debt agencies appropriately
Managing high-volume inbound and outbound calls related to patient collections
Delivering professional, courteous, and efficient customer service
Researching account details and accurately documenting all interactions
Ensuring appropriate referral of accounts to bad debt agencies when necessary

High School Diploma or GED
One (1) year minimum collection experience, preferably in a Healthcare or Call Center setting
Solid knowledge of patient collections and bad debt procedures
Ability to work with various systems to perform job daily job duties
Strong listening and problem-solving skills with attention to detail
Effective communication skills verbal and written
Ability to work independently within guidelines

Revenue Cycle Specialist I – Patient Contact Center, Collections / Billing

Key skills