Supervise staff, determine project priorities and lead integration of new systems and technologies
Maintain and update standard operating procedures for new processes and designs workflows and systems documentation
Evaluate actual results against expected performance and consistently communicate areas for improvement
Provide a meaningful and informational summary of performance results to upper management
Prepare , review and recommend changes while providing management with a current perspective of the business
Partner with Vice President to determine activities, strategic goals and future direction of operations through regular and clear communications with leaders and employees
Create technical training initiatives to ensure all staff members have an understanding of systems and hardware
Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
Oversee customer support processes and lead efforts to enhance customer satisfaction
Partner with People team on recruitment and termination efforts as well as administer performance reviews, timesheets and scheduling, etc.
Oversee iTracker reports and occasional client relations initiatives

BA in Business Administration or relevant field
Prior experience partnering with others to develop and execute strategies, and track and measure results
Excellent organizational and leadership abilities
Outstanding communication and people skills, both written and verbal
Knowledge of industry’s rules and guidelines
In depth knowledge of diverse business functions and principles
Working knowledge of data analysis and performance/operation metrics
Familiarity with MS Office and various business software

Encompass Digital Media is an Affirmative Action and Equal Opportunity Employer.

Manager, Channel Operations

Key skills