About this role

As an Operations Specialist, you’ll be the go-to guru for our tech needs
From optimizing business software to keeping our Agents operating top-notch, you’ll ensure everything runs like clockwork, with a dash of innovation and urgency
Keep our business tools (WUPOS, Prepaid, Peripherals etc.) running like a dream, ensuring our sales team stay productive and happy
Data & System analytics support by observing trends when implementing new tech and products/solutions
Solve day-to-day technical hiccups, whether it’s software woes or hardware failures
Help with basic hardware and system troubleshooting

Bilingual in English and Spanish required
Fluency in English is required
Bilingual/bi-cultural experience is highly desired
Valid Driver’s License and a reliable vehicle are required as this position requires regular travel within a defined territory
Tech-Savvy: You’re great with IT systems, cloud solutions, networking, and web hosting
Software Wizard: You know your way around business tools like Power BI, ARC+, Snowflake, ServiceNow, SPLUNK and you can troubleshoot without breaking a sweat
Customer service skills: You work well with clients and have great communication skills
Quick Study: New tech doesn’t intimidate you. You love learning and mastering new tools.

Bilingual Regional Operations Specialist

Key skills