Lead performance and client relationships across major live events and festival accounts.
Ensure deliverables are commercially viable, operationally achievable, and client-aligned.
Act as the primary relationship lead, translating client ambition into clear commercial and operational frameworks.
Equip the Delivery team for successful execution.
Have ownership of a defined portfolio of major event accounts.
Recognise that commercial performance relies on quality, speed, creativity, and guest satisfaction in shaping the food and drink audience experience.

Commercial Fluency: Proven experience managing event budgets, P&Ls, and complex reconciliations (recharges, profit shares).
Event Literacy: You understand the difference between a ‘Trader Brief’ and a ‘Site Ops Manual.’ You know that a delay in power load-in can impact revenue and customer experience.
Food & experience awareness: You understand that spend per head is driven by more than pricing. It is influenced by curation, speed of service, positioning and guest perception.
Systems Savvy: Advanced financial modelling and spreadsheet capability is essential, CRM experience is highly desirable too. You must be comfortable with data flow between client platforms, EPOS systems, and reporting tools.
Account Management: Experience acting as the bridge between a client and an internal delivery team. You can translate ‘client needs’ into ‘operational tasks’ without disrupting the producers.
Strategic judgement: You understand how individual event performance contributes to long-term account growth and renewal positioning.

Soft Skills:

Calm under pressure: You are comfortable operating in live event environments where information is incomplete and decisions must be made quickly and proportionately.
Structured but pragmatic: You balance commercial discipline with real-world delivery constraints.
Data-led but human: You can interrogate a P&L while maintaining strong relationships with clients, producers and suppliers.
Production empathy: You understand that a creative idea is only as strong as its load-in plan. You can anticipate operational friction before it surfaces and adapt commercial frameworks accordingly.
Supplier credibility: You have built strong working relationships with vendors or infrastructure partners and know how to quickly validate feasibility, cost and delivery timelines.
Client gravitas: You are comfortable presenting performance data to senior stakeholders while maintaining strong working relationships at project level.**Above all, you take ownership. You are commercially accountable, operationally credible and comfortable operating in high-pressure live environments where clarity, judgement and decisiveness matter.

Hybrid working
3 days in the office
Generous holiday allowance; 25 days (including a 3 day Christmas Closure) + bank holidays
Enhanced Pension through salary sacrifice
Partnership with Benefits Platform Mintago; EAP service, Workplace Nursery, Cycle to work scheme, Electric car scheme, Health services, Mental Health services, Gym discounts, retail discounts and much more
Partnership with Code app: Significant discounts in a lot of London's best restaurants, bars and more
Enhanced Mat & Pat leave
Free coffee, drinks, snacks and regular supplier lunches
Regular team socials and events (including 6 weekly Town Halls with companywide socials & 1 Away day a year)
A shiny new MacBook to work on
Loads of invites to food-industry events (yes they do usually have free food)
Dog-friendly office

Account Manager

Key skills