Account Manager

Role Overview

• Identify potential clients in the target market and complete appropriate research on the prospective client's business needs.
• Develop relationships with prospective clients, while maintaining existing client relationships.
• Monitors and manages account segmentation, industry identification and client communication.
• If needed, conducts client presentations.
• Conducts client problem/ needs analysis.
• Creates contract-winning proposals for current and prospective clients.
• Collaborates with the technical team for the needed scope of work, assumption dependencies and constraints or any other technical specifications needed to translate specific requirements into a quantitative value.
• Collaborate with design and production teams to ensure contracted product specifications are executed on time and as agreed.
• Become a subject matter expert on our business products, processes, and operations, and remain up-to-date on industry news.
• Collaborates with immediate head in the development of new businesses.
• Build and nurture deep, long-term partnerships with key stakeholders and high-value accounts, ensuring consistent satisfaction and retention.
• Drive revenue by identifying upsell/cross-sell opportunities and proactively pursuing new business leads through networking and strategic outreach.
• Monitor account health and provide tailored, data-driven solutions to help clients maximize the value of our platform.
• Act as a lead for the account management team, mentoring junior staff and providing guidance to ensure alignment with company and client goals.
• Partner with Product, Sales, and Support teams to translate client feedback into product improvements and ensure seamless service delivery.
• Prepare and present regular reports on account performance, KPIs, and growth strategies to executive leadership.

Requirements

• Business Administration, Marketing, Industrial Engineering, Management Engineering, Commerce, or any business-related course
• Proven track record in sales, business development, or related role
• Strong communication and interpersonal skills
• Ability to manage complex projects and multi-task effectively
• Excellent organizational skills and attention to detail
• Proficient in Microsoft Office Suite and CRM software
• Time Management Skills
• Ability to travel, as needed
• Must have at least two (2) to five (5) years of experience, working for an IT services and solutions company or a managed services company is not required but an advantage
• Must have a proven track record in sales in a B2B industry
• Experience in handling finances and working within specific timelines, an advantage
• Must have extensive experience in conducting presentations and negotiating deals.
• Preferably with prior experience in the use of different CRMs and various productivity tools.

Benefits

• Competitive salary
• Flexible working hours
• Professional development budget
• Home office setup allowance
• Global team events