Festival & Large Events Account Manager

Role Overview

• Lead performance and client relationships across major live events and festival accounts.
• Ensure deliverables are commercially viable, operationally achievable, and client-aligned.
• Be the primary relationship lead, translating client ambition into clear commercial and operational frameworks.
• Own a defined portfolio of major event accounts.
• Recognize that commercial performance relies on quality, speed, creativity, and guest satisfaction in shaping the food and drink audience experience.

Requirements

• Commercial Fluency: Proven experience managing event budgets, P&Ls, and complex reconciliations (recharges, profit shares).
• Event Literacy: You understand the difference between a ‘Trader Brief’ and a ‘Site Ops Manual.’ You know that a delay in power load-in can impact revenue and customer experience.
• Food & experience awareness: You understand that spend per head is driven by more than pricing. It is influenced by curation, speed of service, positioning and guest perception.
• Systems Savvy: Advanced financial modelling and spreadsheet capability is essential, CRM experience is highly desirable too. You must be comfortable with data flow between client platforms, EPOS systems, and reporting tools.
• Account Management: Experience acting as the bridge between a client and an internal delivery team. You can translate ‘client needs’ into ‘operational tasks’ without disrupting the producers.
• Strategic judgement: You understand how individual event performance contributes to long-term account growth and renewal positioning.
• Calm under pressure: You are comfortable operating in live event environments where information is incomplete and decisions must be made quickly and proportionately.
• Structured but pragmatic: You balance commercial discipline with real-world delivery constraints.
• Data-led but human: You can interrogate a P&L while maintaining strong relationships with clients, producers and suppliers.
• Production empathy: You understand that a creative idea is only as strong as its load-in plan. You can anticipate operational friction before it surfaces and adapt commercial frameworks accordingly.
• Supplier credibility: You have built strong working relationships with vendors or infrastructure partners and know how to quickly validate feasibility, cost and delivery timelines.
• Client gravitas: You are comfortable presenting performance data to senior stakeholders while maintaining strong working relationships at project level.
• Above all, you take ownership. You are commercially accountable, operationally credible and comfortable operating in high-pressure live environments where clarity, judgement and decisiveness matter.

Benefits

• Hybrid working
• 3 days in the office
• Generous holiday allowance; 25 days (including a 3 day Christmas Closure) + bank holidays
• Enhanced Pension through salary sacrifice
• Partnership with Benefits Platform Mintago; EAP service, Workplace Nursery, Cycle to work scheme, Electric car scheme, Health services, Mental Health services, Gym discounts, retail discounts and much more
• Partnership with Code app: Significant discounts in a lot of London's best restaurants, bars and more
• Enhanced Mat & Pat leave
• Free coffee, drinks, snacks and regular supplier lunches
• Regular team socials and events (including 6 weekly Town Halls with companywide socials & 1 Away day a year)
• A shiny new MacBook to work on
• Loads of invites to food-industry events (yes they do usually have free food)
• Dog-friendly office