Delivers on the Antech Customer Service Vision of unwavering commitment to empathetic and caring veterinary diagnostic support
Manages and services incoming customer calls with a customer-forward approach and a high level of empathy
Provides superior customer service and remains solution driven with all customers and/or customer concerns
Provide phone coverage within the queue
Handles customer issues, as needed, to ensure quality customer service
Effectively uses multiple software systems to service accounts
Demonstrates proficiency in all products and is seen as a knowledgeable resource in all product categories
Investigates customer issues and finds appropriate solutions
Takes incoming calls and places orders for supplies or consumables, or handles inquiries as requested
Manages appropriate distributor relationships and other partnerships
Updates data in Salesforce.com and sets up new accounts
Communicates potential sales opportunities via leads to appropriate teams
Other duties as assigned

High school diploma required
Associates degree in business or veterinary related field, or equivalent related experience preferred
Minimum of 2 years’ experience in call center environment is preferred
Working knowledge of veterinarian, medical information technology (IT) and/or clinical diagnostic environment preferred
Excellent customer service skills including patience, ability to listen and ability to provide a positive experience with all interactions
Strong organizational skills and attention to detail
Demonstrated ability to approach problems and find appropriate solutions
Ability to work effectively in a team environment
Ability to adapt and be flexible in a variety of situations
Displays strong oral and written communication
Accurate and efficient data entry skills
Intermediate ability with Microsoft Office Suite, Internet Software and E-mail required
Intermediate ability with Salesforce.com or similar CRM (Customer Relationship Management) preferred

Customer Support Specialist

Key skills