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Product Support Specialist at Multiview Financial Software | JobVerse
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Product Support Specialist
Multiview Financial Software
Remote
Website
LinkedIn
Product Support Specialist
Canada
Full Time
3 hours ago
$55,000 CAD
No Sponsorship
Apply Now
Key skills
Leadership
Time Management
Negotiation
About this role
Role Overview
Provide outstanding client service throughout the support process.
Identify, investigate, and troubleshoot incoming inquiries to provide the appropriate solutions and alternatives to achieve client satisfaction.
Effectively document support incidents and escalate them as necessary.
Manage and update the help desk ticketing system with descriptions of support incidents, conversations, and correspondence with clients.
Manage multiple support channels including telephone and e-mail.
Support the roll-out of new product releases to Multiview’s existing client base.
Proactively assist in growing our Client Portal content by developing impactful documents, videos, and how-to guides
Actively participate in continually improving support processes and team initiatives
Demonstrate Multiview’s core values, building and advancing the reputation of the company and its clients.
Requirements
A degree, diploma, certification, or equivalent in business, accounting or relevant experience
Experience Level: 1 – 2 years in customer support or an accounting role
Demonstrated skills in client escalation, conflict resolution and negotiation.
Demonstrated excellence in presenting to an executive-level audience, both written and verbal
Excellent client service, interpersonal and relationship-building skills.
Excellent multi-tasking, organizational, time management and problem-solving skills
Excellent team-building skills, to work well within a team environment.
Self-sufficient, resourceful, and able to work well with minimal supervision.
Ability to demonstrate a high degree of professionalism.
Innovative thinker with a growth mindset.
Demonstrated level of technical proficiency with Microsoft Office at the Intermediate or Advanced levels
Willingness to be coached, mentored, and driven to reach your fullest potential.
Experience demonstrating Multiview’s core values, building, and advancing the reputation of the company and its clients.
Ability to travel minimally within Canada and the US
Benefits
Competitive Compensation
4 weeks vacation to start, additional paid time off to supplement work-life balance, wellness, and mental health days.
Company paid competitive Benefits including Extended Health, Dental, Vision and more.
Continuous growth opportunities, and leadership development
Apply Now
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