LeadershipProject ManagementCommunicationDecision Making
About this role
Role Overview
The CLUB Field Operations Partner serves as a designated operational and compliance controls resource for assigned division.
Analyzes the current business environment and drives change that results in enhanced operations and compliance with all relevant regulations.
Ensures integration with organization-wide compliance initiatives and lead all efforts related to ongoing testing, audits and reviews.
Provides technical assistance to the business unit and fosters a culture of operational controls and compliance.
Performs store walks to assess day-to-day operations and effectiveness.
Develops, documents and tracks trend reporting to ensure effective oversight of business processes, procedures and controls and resolution of implemented solutions.
Partners with business unit stakeholders to execute solutions and ensures appropriate processes and procedures are developed, documented and monitored.
Prioritizes operational controls and compliance-related efforts within the business unit based on risk, strategic priorities and business need.
Partners consistently with store and divisional leadership and CLUB leadership to understand compliance and regulatory risks, requirements or issues relevant to the assigned business unit.
Leads gathering and submission of information, response to findings and development of solutions.
Serves as the primary liaison for auditors, regulators and other stakeholders conducting formal audits and reviews.
Fosters a culture of compliance within the division and all key stakeholders at the store and divisional levels.
Influences leadership decision-making on operational control and compliance-related business practices.
Requirements
Bachelor’s Degree preferred
4+ years of experience in Retail or financial services
Multi-site experience preferred
Experience with business unit systems, procedures, processes and general operations preferred
Strong analytical skills
Ability to collaborate with multiple stakeholders in order to understand business drivers and processes and effectively implement compliance solutions and process enhancements
Extensive communication (written and verbal), mediation (conflict resolution) and facilitation skills
Ability to positively and effectively influence decision making within the organization
Strong leadership skills with proven ability to facilitate cross-functional teams
Experience with project management and related methodology
Visionary with long term focus
able to see the end result
Self-starter; demonstrates personal initiative and willingly assumes responsibility and ownership
Ability to create an open environment supportive of free sharing of information and ideas that is also conducive to contribution, growth and achievement
Customer focused behavior
Exemplary standards of integrity, personal work ethic and continuous involvement in self-education and development
Proficiency in Windows, Excel, Word and PowerPoint software.
Benefits
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!