About this role
Role Overview
- Produce daily, weekly, and monthly demand forecasts.
- Translate forecasts into staffing requirements using capacity models.
- Build and maintain colleague rotas in line with forecast demand.
- Optimise shift patterns to balance service levels and colleague wellbeing.
- Monitor intraday performance against KPIs (service level, abandonment rate, AHT).
- Produce daily and weekly performance reports.
Requirements
- Experience in workforce planning or resource scheduling within an operational banking environment.
- Strong Excel skills (pivot tables, lookups, basic modelling).
- Strong analytical and problem-solving ability.
- Ability to work in a fast-paced operational environment.
Benefits
- Competitive Day Rate