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Workforce Planner – Banking Operations at Deloitte | JobVerse
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Workforce Planner – Banking Operations
Deloitte
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Workforce Planner – Banking Operations
United Kingdom
Full Time
1 hour ago
H1B Sponsor
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About this role
Role Overview
Produce daily, weekly, and monthly demand forecasts.
Translate forecasts into staffing requirements using capacity models.
Build and maintain colleague rotas in line with forecast demand.
Optimise shift patterns to balance service levels and colleague wellbeing.
Monitor intraday performance against KPIs (service level, abandonment rate, AHT).
Produce daily and weekly performance reports.
Requirements
Experience in workforce planning or resource scheduling within an operational banking environment.
Strong Excel skills (pivot tables, lookups, basic modelling).
Strong analytical and problem-solving ability.
Ability to work in a fast-paced operational environment.
Benefits
Competitive Day Rate
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