Execute Customer warranty claim evaluation and disposition in line with Warranty Policy and Standard Work
Interpret Customer NU Contract Warranty terms and conditions to determine claim validity
Review technical case resolution to support claim validity and disposition
Use Lean to drive culture, continuous improvement, and workstream productivity
Generate ideas to maximize Customer value and GE Gas Power business growth

Bachelor’s Degree in Engineering from an accredited university or college or high school diploma/GED plus 3 years’ experience in warranty claims processing (contract terms and conditions, warranty policy)
At least 3 years of combined experience with Power Generation equipment installation, operation, service, or technical support
Strong communication & interpersonal skills
Basic knowledge of Six Sigma DMAIC, 3 x 5 Why’s or other Root Cause techniques
Basic knowledge of LEAN techniques

medical, dental, vision, and prescription drug coverage
access to Health Coach from GE Vernova, a 24/7 nurse-based resource
access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
access to Fidelity resources and financial planning consultants
tuition assistance
adoption assistance
paid parental leave
disability benefits
life insurance
12 paid holidays
permissive time off

Lead Warranty Claims Manager

Key skills