Lead and develop the EMEA Customer Success organisation, mentoring leaders and building a culture of accountability, ownership, and performance
Deliver against regional retention and expansion targets, ensuring predictable and sustainable growth
Refine and execute a Customer Success strategy aligned to SafetyCulture’s global vision and regional objectives
Own risk identification, mitigation strategies, and forecasting for the EMEA CS function
Monitor customer health and key success metrics, providing clear reporting and insights to senior leadership
Partner closely with Customer Experience teams to create a seamless end-to-end customer journey
Collaborate with global CS leadership to align on programs, frameworks, and best practices
Act as the regional voice of the customer, influencing product direction and go-to-market priorities
Use data-driven insights to continuously improve team effectiveness and customer outcomes
Inspire resilience and adaptability within your team, guiding them to deliver high-quality

Strategic and commercially minded Customer Success leader
Built and scaled high-performing SaaS teams across EMEA
Led leaders, partnered closely with Sales and Product
Strong customer outcomes into long-term value, retention, and sustainable business impact
Comfortable discussing forecasts and expansion strategy in the boardroom
Experience in refining playbooks or supporting complex enterprise customer conversations
Balanced leadership style grounded in data, commercial judgement, and genuine customer empathy
Comfortable challenging the status quo, and thinking long-term

Equity with high growth potential, and a competitive salary
Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office
Access to professional and personal training and development opportunities;
Hackathons, Workshops, Lunch & Learns
Access to our Leadership Academy as part of your ongoing growth and development journey
Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
Quarterly celebrations and team events
Gym sessions, book club, pet-friendly offices and more

Director, Customer Success – EMEA

Key skills