Lead and develop the EMEA Customer Success organisation
Mentor leaders and build a culture of accountability, ownership, and performance
Deliver against regional retention and expansion targets
Refine and execute a Customer Success strategy aligned to SafetyCulture’s global vision
Own risk identification, mitigation strategies, and forecasting for the EMEA CS function
Monitor customer health and key success metrics, providing insights to senior leadership
Partner closely with Customer Experience teams for a seamless end-to-end customer journey
Collaborate with global CS leadership to align on programs and best practices
Act as the regional voice of the customer, influencing product direction
Use data-driven insights to continuously improve team effectiveness and customer outcomes

Strategic and commercially minded Customer Success leader
Experience building and scaling high-performing SaaS teams across EMEA
Strong ability to partner closely with Sales and Product teams
Proven track record in turning strong customer outcomes into long-term value and retention
Comfortable discussing forecasts and expansion strategies in the boardroom
Ability to refine playbooks and support complex enterprise customer conversations
Balanced leadership style grounded in data, commercial judgement, and genuine customer empathy
Comfortable challenging the status quo and thinking long-term
Experience operating effectively in fast-moving, matrixed environments

Equity with high growth potential, and a competitive salary
Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office
Access to professional and personal training and development opportunities;
Hackathons, Workshops, Lunch & Learns
Access to our Leadership Academy as part of your ongoing growth and development journey
In-house Culinary Crew serving up daily breakfast, lunch and snacks
Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
Quarterly celebrations and team events
Gym sessions, book club, pet-friendly offices and more

Director, Customer Success

Key skills