Handle frontline customer inquiries via Intercom, including account setup, billing questions, product guidance, and basic troubleshooting.
Efficiently categorize, prioritize, and escalate issues to L2/L3 support or relevant teams (Engineering, Finance, Solutions) as needed.
Contribute to building and updating FAQs, help center articles, and self-service resources to empower customers.
Provide clear, friendly, and proactive responses; ensure timely follow-ups and resolution.
Identify common customer pain points and suggest improvements to streamline support workflows.
Maintain a customer-centric approach, ensuring a positive experience for all users, with a focus on empathy and proactive service.

Bachelor’s degree or equivalent in Business, Communications, or a related field.
Previous experience in customer support, helpdesk, or service roles (technical support experience is a plus).
Strong written and verbal communication skills in English (additional languages are a bonus).
Proficiency in customer support platforms (e.g., Intercom, Zendesk). Familiarity with tech products and basic troubleshooting.
Excellent problem-solving skills and a customer-first mindset. Ability to work collaboratively in a fast-paced, distributed team environment.

Ability to shape the exciting journey of AI and be part of the very early days of one of the hottest AI companies
A fun, dynamic, multicultural team and collaborative work environment — based primarily in Paris, London, the USA, and Singapore
Competitive salary and bonus structure
Comprehensive benefits package
Opportunities for professional growth and development

Technical Customer Care Expert

Key skills