Key skills
IoTCRM
About this role
Role Overview
- Deliver multi-channel support with empathy, clarity, and efficiency
- Diagnose and resolve product issues
- Log all cases in the CRM and follow documented SOPs
- Validate warranty, initiate replacements/repairs and educate customers
Requirements
- 1–3 years in technical customer support (consumer electronics, audio, or IoT preferred)
- Native/C1/B2 level Dutch/Italian language skills in combination with excellent English
- Strong understanding of Bluetooth, Wi-Fi, device pairing, and mobile OS settings
- Bachelor’s degree preferred or equivalent experience
Tech Stack
- IoT
Benefits
- Customer Support via phone, chat, email, and social
- Technical Troubleshooting including Bluetooth pairing, audio quality, ANC performance
- Warranty and Service management
- Knowledge Management and product feedback