Key skills
CommunicationSales
About this role
Role Overview
- Act as the first level of Technical Support, providing product support to internal and external customers.
- Identify and resolve basic product issues using data collection, troubleshooting, and remote connections.
- Engage customers to collect and compile detailed information about complaints and document them.
- Collaborate with Field Service, Sales, Marketing, and Quality Assurance teams.
Requirements
- Bachelor's degree in Biomedicine, Biology, Biotechnology, Pharmacy, Engineering (Biochemical/ Mechanical/Electrical), and related courses.
- 1-2 years of related work experience in a customer service, technical support, service, or product support role.
- English & Portuguese fluency, with excellent written and verbal communication skills.
Benefits
- Health care program
- Paid time off
- Flexible working arrangements