Serve as a Technical Architect (TA) during customer implementations, driving adoption, quantifying value, and identifying opportunities for improvement.
Collaborate with senior management teams to influence strategies, decisions, and the impact of Coupa implementations.
Enhance customer experience by providing insights, handling customer requests, and addressing complaints through product support.
Manage escalations and work with project managers to meet project timelines and quality standards.
Mentor new TAs and partners, leading specialized Customer Success initiatives and applying best practices to influence strategy and design.

Self-starter with experience at scale, focused on the value of technical services in delivering customer success.
5+ years of experience in integration technologies for customer success in Procurement/AP Automation, preferably with experience in Coupa Software
Hands-on experience architecting large-scale integrations with ERP systems (SAP, PeopleSoft, ORACLE, NetSuite) and working with integration technologies like sFTP, RESTful APIs, and SOAP.
Experience in Finance and Procurement functional areas (e.g., Procure to Pay, Accounts Payable, Expenses) and ERP integration domain knowledge.
C1-C2 Level of English
please submit your resume in English

Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Senior Technical Architect

Key skills