Own a portfolio of Anima customers end to end.
Onboard new clinics and drive adoption.
Protect and grow the existing revenue base.
Build deep relationships with customers and drive expansion conversations.
Be a conduit between users and product teams, translating insights for future iterations.

You’ll work in one of the most important parts of the business with a mission-driven team. We’re a tight knit unit working relentlessly to drive unprecedented growth and retention for the company.
You’ll own a portfolio of Anima customers end to end. That means onboarding new clinics, driving adoption, fanaticism and best-in-class customer retention.
You’ll protect and grow the existing revenue base by building deep relationships, spotting churn risks early and driving expansion conversations.
You’ll be a powerful conduit between users and our product teams, translating clinical and administrative pain points into actionable insights that shape future iterations of Anima.
You’ll build and iterate on CS playbooks, processes and data-driven frameworks that make user fanaticism repeatable and scalable as we grow from hundreds of practices to thousands.

We’re looking for someone who:
Has 3+ years in B2B SaaS Customer Success at a high-growth startup. You understand what it takes to onboard, retain and grow complex accounts in a fast-paced environment.
Has a track record of driving retention and surfacing expansion opportunities. You’ve protected revenue, reduced churn, and built the playbooks to make it repeatable.
Is a gifted relationship builder who reads people fast, earns trust quickly, and can coach clinicians and practice managers toward real behaviour change.
Is obsessed with customer experience. You go to extreme lengths to deliver an exceptional customer experience.
Is self-starting and organised. You are intrinsically motivated and are always on top of everything you need to do.

Customer Success Manager

Key skills