Key skills
SalesforceSAPJiraProject Management
About this role
Role Overview
- Deliver premium customer service experience across eCommerce and retail channels
- Drive operational excellence and revenue generation
- Act as bridge between eCom teams and local operations
- Facilitate alignment and feedback with global initiatives
- Monitor and improve service levels, quality standards, and revenue
- Manage relationships with third-party vendors
- Champion consumer advocacy and crisis management
Requirements
- University degree
- 2+ years of experience in contact centre/vendor management in Retail, Digital, and/or eCommerce environments
- Expert knowledge in Consumer Service domain (experience of supply chain & logistics is a plus)
- Fluent in Arabic and English, both verbal and written is a must
- Experience with enterprise-level platforms and technologies (Salesforce, JIRA, SAP, Omnihub preferred)
- High proficiency in KPI reporting platforms
- Project management and monitoring experience
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
- Global strategies sharing