Head of Account Management

Role Overview

• Own the post-sale commercial strategy and long-term account growth.
• Build and execute structured expansion plans across the customer base.
• Lead renewals, multi-year agreements, and enterprise negotiations.
• Elevate Slip Robotics from vendor to strategic partner within key accounts.
• Build and maintain executive-level relationships across customer organizations.
• Lead annual account planning and long-term expansion roadmaps.
• Navigate complex stakeholder environments and procurement processes.
• Translate operational impact into clear business value narratives.
• Oversee the full post-sale lifecycle in partnership with Operations and Product.
• Institutionalize account planning, QBRs, renewal processes, and expansion playbooks.
• Replace reactive account management with proactive value realization.
• Partner with Sales to ensure seamless handoffs and coordinated growth strategy.
• Align with Product and Operations to prioritize customer-impactful initiatives.
• Serve as the executive voice of the customer in internal decision-making.
• Build and lead a high-performing Account Management organization.
• Establish clear processes, ownership, and accountability across the team.
• Develop talent capable of managing complex enterprise relationships.

Requirements

• 10+ years of experience in Account Management, Strategic Accounts, Enterprise Sales, or Revenue leadership roles.
• Experience selling into or managing accounts in supply chain, logistics, manufacturing, or industrial automation environments.
• Demonstrated ownership of NRR and expansion revenue targets.
• Proven ability to manage complex, multi-site enterprise accounts.
• Strong financial acumen — able to quantify ROI, build expansion business cases, and negotiate enterprise contracts.
• Experience working in robotics, automation, deep-tech, or operationally intensive B2B environments preferred.
• Strong executive presence; comfortable influencing C-suite stakeholders.
• Data-driven; comfortable building dashboards, forecasts, and revenue models.
• Experience building and scaling account teams in high-growth companies.

Benefits

• Competitive compensation package, including equity.
• Opportunity to define and build the Account Management function from the ground up.
• A culture focused on ownership, execution, and meaningful operational impact.
• Flexible working environment.