Home
Jobs
Saved
Resumes
Technical Support Engineer at HackerRank | JobVerse
JobVerse
Home
Jobs
Recruiters
Companies
Pricing
Blog
Jobs
/
Technical Support Engineer
HackerRank
Website
LinkedIn
Technical Support Engineer
Santa Clara, California, United States of America
Full Time
2 hours ago
$100,000 - $130,000 USD
H1B Sponsor
Apply Now
Key skills
Python
Ruby
SQL
Okta
SAML
SSO
Postman
Insomnia
SaaS
Communication
About this role
Role Overview
Troubleshoot and resolve issues across the HackerRank platform, including web applications, APIs, ATS integrations, and developer tools.
Collaborate with engineering teams to reproduce issues, identify root causes, and validate fixes.
Guide customers through SSO (SAML/OIDC) and SCIM integration setup, primarily with Okta and other IdPs.
Exhibit exceptional ownership and communication skills, clearly and confidently engaging with customers through tickets and live Zoom sessions.
Requirements
2+ years of experience in a technical support or product support role for a SaaS platform.
Able to debug full-stack web applications and use developer tools effectively.
Skilled with SQL, REST APIs, and tools like Postman, Insomnia, or cURL.
Basic coding skills, can use Python or Ruby for automation or simple data validation tasks.
Comfortable using IDEs such as VS Code, IntelliJ, or PyCharm for testing and debugging.
Tech Stack
Python
Ruby
SQL
Benefits
Bonuses
Stock options
Apply Now
Home
Jobs
Saved
Resumes