About this role

Troubleshoot and resolve issues across the HackerRank platform, including web applications, APIs, ATS integrations, and developer tools.
Collaborate with engineering teams to reproduce issues, identify root causes, and validate fixes.
Guide customers through SSO (SAML/OIDC) and SCIM integration setup, primarily with Okta and other IdPs.
Exhibit exceptional ownership and communication skills, clearly and confidently engaging with customers through tickets and live Zoom sessions.

2+ years of experience in a technical support or product support role for a SaaS platform.
Able to debug full-stack web applications and use developer tools effectively.
Skilled with SQL, REST APIs, and tools like Postman, Insomnia, or cURL.
Basic coding skills, can use Python or Ruby for automation or simple data validation tasks.
Comfortable using IDEs such as VS Code, IntelliJ, or PyCharm for testing and debugging.

Technical Support Engineer

Key skills