Serve as the technical lead across endpoint technologies, providing architectural direction, governance, and technical leadership for Windows (MECM/Intune) and macOS (Jamf Cloud) platforms.
Define and maintain enterprise endpoint architecture, configuration standards, and lifecycle governance models.
Lead strategy, design, and optimization for MECM, Intune, and Jamf Cloud environments.
Develop automation frameworks, scripting standards, and reliability engineering practices that enhance endpoint performance and stability.
Oversee global patching, OS update governance, and enterprise image/configuration quality assurance.
Drive complex cross-functional engineering programs with Security, Networking, and Identity teams to improve platform performance and security posture.
Mentor engineering staff and elevate global endpoint engineering capabilities through documentation, training, and best-practice enforcement.
Manage escalations for critical endpoint issues, guiding investigation, remediation, and long-term corrective action.

10+ years of experience managing enterprise endpoint engineering in large or multi-site global environments.
Deep hands-on experience administering and engineering MECM/SCCM, including application packaging, OS deployment, baselines, and software updates.
Experience leading teams or functioning as a technical lead, providing mentorship and escalation support.
Proficiency includes designing and governing enterprise standards, SOPs, and lifecycle management processes.
Hands-on experience managing macOS environments, including imaging, OS updates, and hardware lifecycle support.
Strong troubleshooting experience across Windows OS, macOS, enterprise applications, hardware models, and desktop technologies.
Experience with identity platforms (Okta, Entra ID), Agile/ITIL frameworks, or endpoint-related certifications (Microsoft, Jamf, ITIL) is a strong plus.

A full and comprehensive benefits program.
Growth opportunities on a global scale.
Access to career development through in-house learning programs and/or qualified tuition reimbursement.
An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Senior Staff Desktop Support Engineer

Key skills