Bilingual Customer Support – English/Spanish, Inbound Calls/Emails, Property Taxes

Role Overview

• Respond to customer inquiries through phone and email in a professional, timely manner.
• Actively listen and communicate with empathy to ensure customers feel heard and understood.
• Provide accurate, detailed, and timely resolutions to customer questions.
• Escalate issues appropriately when necessary.
• Stay informed about task updates and policy changes to maintain accuracy.
• Meet and maintain established performance metrics.

Requirements

• Bilingual in English and Spanish
• Strong problem-solving and critical thinking abilities
• Excellent organizational and multitasking skills in a fast-paced environment
• Prior experience with property taxes is a plus
• Exceptional grammar and written communication skills

Benefits

• Self-schedule a minimum of 20 hours per week
• Minimum 90-day commitment (as needed)