Key skills
AIVercelCommunicationCustomer Success
About this role
Role Overview
- Resolve customer concerns and improve internal tooling
- Troubleshoot issues alongside Engineering and drive solutions
- Partner with Product, Solutions, and Customer Success teams
- Assist Customer Success Managers with Enterprise requests
Requirements
- Hands-on experience using Vercel and v0 as a platform
- Modern development and architecture experience in the AI or web space
- Prior customer support experience in a technical role
- Strong written and verbal communication skills
- Ability to provide mentorship to other team members
- Willingness to participate in weekend/holiday on-call rotation
Benefits
- Flexible working hours
- In-office anchor days on Monday, Tuesday, and Friday
- Opportunity to work fully remote if located beyond commuting distance