Support sales teams throughout the full sales cycle, ensuring compliance with Smartsheet policies and meeting customer needs
Work within Salesforce.com CRM & CPQ to assist sales representatives (experience with Salesforce or a similar system is required)
Review contracts and order documentation for accuracy and completeness
Quickly learn and become confident in the quoting process
Customise order forms and advise on complex deal structures, escalating specialised issues to the right partners for resolution and approval
Coordinate deal reviews with sales, and support training, development, and adherence to operational policies
Manage the daily deal approval process, ensuring alignment with organisational standards
Collaborate with cross-functional teams such as Finance, Legal, Professional Services, and Sales to ensure transactions are completed quickly and efficiently
Assist with reconciliation of multiple transactions and contract-related adjustments
Respond to partner inquiries (e.g., purchase orders, quote requests, invoices, order confirmations, status updates, pricing details) in Salesforce within SLA timelines
Provide sales teams with support in resolving inquiries throughout the sales process
Partner closely with fellow Order Operations team members to address requests and drive success
Perform other duties as assigned

1+ years of experience in Order Management, Sales Operations, Contracts, or Deal Desk
1+ years of experience working in a multinational or shared service center environment
Familiarity with financial principles, revenue recognition, and contracting guidelines
Background in handling a high-volume, multi-transactional environment (EOM, EOQ, and EOY)
Ability to thrive in a fast-paced, high-growth environment and adapt to new processes with ease
Strong problem-solving skills and proven ability to collaborate across multiple departments and stakeholders
Excellent communication skills, with the ability to tailor messaging to different audiences and situations
Legally eligible to work in the UK on an ongoing basis
Fluency in English is required.

Employer-paid Private Medical and Dental, additional cost for family members
Monthly contributions toward your pension
Monthly stipend to support your work and productivity
25 days paid for Holiday + Bank Holidays + Flexible Time Away Program
20 weeks fully paid Maternity Leave
12 weeks fully paid Paternity/Adoption Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development including access to Udemy online courses
Company Funded Perks including a counseling membership, salary sacrifice options, and your own personal Smartsheet account.
Teleworking options from any registered location in the UK (role specific)

Order Operations Specialist

Key skills