Key skills
Communication
About this role
Role Overview
- Classify requests, prioritize them, consult manuals and knowledge bases for an initial response, and route them to the responsible teams.
- Support the generation of monthly reports.
- Track and monitor SLA compliance.
- Refine internal processes, handle customer support, and assist in process execution.
- Propose and implement continuous improvements to processes.
Requirements
- Bachelor's degree in progress or completed.
- Experience supporting payroll systems.
- Experience providing first-level technical support.
- Previous experience in government support environments.
- ITIL certification (a plus).
- Microsoft certifications (a plus).
- Good communication skills and ability to work in a team.
- Ability to identify and resolve low-complexity technical issues.
- Curious, self-taught profile with an interest in large-scale technical challenges.
Benefits
- Continuous training to help you stay ahead.
- Meal and food allowances (VA/VR) for everyday comfort.
- Comprehensive medical assistance for your well-being.
- Day off during your birthday month because celebrating is important.
- Wellhub
- Gympass to care for body and mind.
- Pluxe-Cuida program providing psychological, financial, and legal support.
- SESC benefits for leisure, culture, and well-being.
- Extended paternity leave to spend more time with family.