Develop and implement comprehensive operational strategies that support the company's long-term vision and goals
Lead initiatives to streamline processes, ensure quality, reduce costs, and improve overall operational performance
Build, develop, and lead a high-performing team of operations professionals
Establish key performance indicators (KPIs) and track progress to ensure operational objectives are met
Identify and mitigate operational risks, ensuring business continuity and compliance with relevant requirements
Oversee operational budgets, manage costs, and drive revenue growth

10-years’ experience running a multi-unit technical service delivery operation
Demonstrated success in a complex, fast-growing technical service environment
Experience in a lean service environment
Management experience in a matrixed regional/district reporting structure
Strong coaching and mentoring skills
Experience working under ISO 9001, ISO 17025 or similar quality management systems
Previous P&L and income statement responsibility for a multi-unit organization
Ability to travel up to 40% of the time required
Excellent interpersonal, communication, and management skills
High ethical standards

Senior Director, Operations

Key skills