Responsible for contributing to the Network Engineering Provisioning team managing the complex resolution of provisioning issues.
Implements Engineering requests for circuit orders in support of objectives for the Backbone, IP and VoIP Networks.
Works with cross-functional groups to deliver high quality network service.
Places orders with LECs and Long Haul Carriers and tracks those orders throughout lifecycle.
Review disconnect requests as they come in from customers and determine the service that is being requested to be disconnected.
Confirm if the disconnect falls within contract and calculate ETL charges (if any).
Send disconnect confirmation email to sales/customers to inform them when the service will be disconnected, the billing end date, ETL charges as well as instructions to return Comcast Business equipment (if any).
Log all products that need to be removed from the billing system (Geneva) for disconnecting service locations with appropriate bill stop dates.
Schedule resources reclaim with the NOC for each disconnect order.
Maintain a disconnect audit report to ensure all steps are performed for each request. Provide weekly/monthly management reporting.

Bachelor's Degree
0-2 Years relevant work experience
Proficiency in MS Excel is required
Excellent communication skills
Fluency in English language
Well organized and efficient
Excellent computer skills and the ability to learn new software packages
Knowledge of telecom products and services is preferred
Ability to deal with unforeseen situations and come up with logical solutions to these problems without outside instruction.

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Network Reclaim Analyst

Key skills