Design and optimize voice AI conversation flows that align with the real processes and objectives of trade businesses
Onboard new clients by building and configuring their AI agents end-to-end
Maintain fast feedback loops with clients and the product team to continually improve agent performance
Conduct research and analysis to understand what makes AI conversations effective and where they fail
Translate customer insights into concrete recommendations for AI deployment and product improvement
Serve as a trusted advisor to clients on best practices for AI conversation design

4+ years of relevant experience in customer success, product, consulting, conversational design, or a similar role
Ability to combine qualitative approaches with analytical rigor: you understand users and measure outcomes
Excellent communication skills: able to bridge technical and business contexts
Comfortable in fast-moving, ambiguous environments where you define problems as much as you solve them
Fluency in French and English, both written and spoken
Prior experience designing chatbots, voice agents, or human–AI interaction flows is a plus
Hands-on experience with state-of-the-art AI tools in enterprise or customer-facing contexts is a plus
Familiarity with the skilled trades or home services industry is a plus

AI Conversation Designer

Key skills