Creative Operations & Design Manager

Role Overview

• Own the end-to-end creative intake and prioritization process across all marketing requests
• Build and maintain trafficking workflows to coordinate deliverables across agencies and freelancers
• Establish clear briefing standards, timelines, and feedback loops to reduce revision cycles
• Track creative project status and proactively surface blockers to marketing leadership
• Develop and iterate on systems that improve team-wide visibility into creative pipeline
• Provide rapid-turn design execution across channel needs
• Produce high-quality assets including social graphics, email templates, and landing page visuals
• Comfortable leveraging AI tools to accelerate and scale creative production
• Maintain and evolve a scalable asset library and design template system for internal use
• Improve testing velocity by reducing reliance on external creative turnaround for iterative content
• Serve as a brand guardian, reviewing assets across teams to ensure visual and tonal alignment and compliance
• Maintain and update brand guidelines documentation as the visual identity evolves
• Audit creative output across agencies and freelancers, providing actionable feedback to close gaps
• Partner with marketing leadership to codify standards for new channels and formats
• Manage day-to-day relationships with agencies and freelance designers
• Oversee onboarding, scoping, and performance tracking for external creative partners
• Ensure external partners are briefed efficiently and delivering against timelines and quality standards
• Identify opportunities to reduce external dependency over time by building internal capability

Requirements

• 5+ years of experience in creative operations, in-house design, or a hybrid marketing/design role
• Strong hands-on design skills with proficiency in Figma, Canva, Adobe Creative Suite, or equivalent tools
• Demonstrated experience managing creative workflows across internal teams and external vendors
• Ability to produce polished, on-brand assets across digital formats quickly and independently
• Strong project management instincts with experience tracking multiple concurrent workstreams
• Exceptional attention to detail and commitment to brand consistency across touchpoints
• Clear communicator who can give and receive creative feedback constructively.
• Experience in healthcare, consumer tech, or another regulated industry (preferred)
• Familiarity with project management tools (Notion or similar) (preferred)
• Experience scaling creative operations in a high-growth environment (preferred)
• Understanding of performance marketing principles and how creative connects to testing strategy (preferred)
• Self-starter comfortable building systems from scratch and improving processes over time (preferred)
• Genuine interest in how technology can make quality healthcare more accessible (preferred)

Benefits

• Equal Opportunity Employer
• Diversity celebration