Social & Community Engagement Coordinator

Role Overview

• Lead the creation and execution of social content strategies that drive engagement, advocacy, and growth across Instagram, TikTok, Reddit, and other priority channels.
• Collaborate with marketing and creative teams to conceptualize, produce, and publish compelling social content that resonates with Found’s community.
• Proactively monitor social conversations, responding to comments, DMs, and mentions in a timely, on-brand, and compliant way to keep content relevant and engaging.
• Identify trending topics, sentiment shifts, and emerging narratives to inform content ideation, campaign planning, and social strategy.
• Surface and amplify member success stories, testimonials, and organic advocacy through original posts, repurposed content, and creative storytelling formats.
• Maintain and evolve social voice and content guidelines to ensure consistency, authenticity, and community resonance across platforms.
• Support escalation protocols for issues requiring support, clinical, or PR response.
• Regularly share community insights with Product, Clinical, and Marketing teams to inform roadmap and messaging.
• Flag early indicators of potential reputation issues or emerging crises to marketing leadership.
• Partner with the Member Experience team to ensure handoffs are seamless and member experience is protected.
• Track review volume, sentiment trends, and escalation patterns across platforms.
• Support day-to-day communication and relationship management with Found's creator and ambassador network, in close coordination with Found's creator agency.
• Coordinate content approvals, asset sharing, and campaign participation for creator partners.
• Serve as an internal point of contact for agency workflows, ensuring briefs, timelines, and deliverables stay on track.
• Help maintain a pipeline of community-sourced voices who can authentically represent the Found experience.

Requirements

• 3+ years of experience in social media management, community management, or a related role.
• Deep familiarity with Instagram, TikTok, and Reddit community norms, tone, and best practices.
• Familiarity with social listening tools (Sprout Social, Brandwatch, or similar).
• Strong written communication skills with the ability to adapt voice across contexts and platforms.
• Experience managing creators or ambassadors and coordinating campaigns across multiple platforms.
• Experience managing online community moderation, including de-escalation and policy enforcement.
• Proficiency with social media management and listening tools (Sprout Social or similar), with experience tracking and reporting on community KPIs including engagement rate, response time, sentiment, and follower growth.
• Comfort working in regulated or sensitive environments requiring clinical and compliance awareness.
• Highly organized with strong attention to detail and the ability to manage high-volume, fast-moving workflows.
• Collaborative mindset with experience interfacing across marketing, support, and product teams.

Benefits

• Found is an Equal Opportunity Employer.
• We seek and celebrate diversity in its many forms.
• If you're excited about this opportunity but do not meet 100% of the qualifications, we encourage you to apply.
• Please review our CCPA policies.