Enterprise Client Executive

Role Overview

• Own gross renewals across a defined portfolio of enterprise and strategic accounts
• Run the full renewal lifecycle, including:
• Early risk identification
• Stakeholder alignment
• Commercial positioning
• Negotiation and close
• Defend existing ARR and prevent churn through proactive engagement and value articulation
• Treat renewals as commercial motions, not administrative tasks
• Operate with urgency and discipline to ensure on-time, predictable renewals
• Drive expansion ARR on top of renewals through:
• Cross-sell and upsell motions
• New teams, departments, regions, and workflows
• Consistently grow accounts (e.g., $20K → $80K+ ARR) through structured expansion planning
• Identify whitespace and expansion triggers inside existing customers
• Build credible expansion narratives tied to business outcomes, not feature lists
• Manage ~35 accounts with a fast, repeatable operating cadence
• Balance depth and speed without sacrificing commercial rigor
• Prioritize accounts intelligently based on:
• Renewal timing
• Expansion potential
• Risk signals
• Build and maintain multi-threaded relationships across:
• Business owners
• Functional leaders
• Procurement and finance
• VP, SVP, and C-level executives
• Understand customer business models
• Position renewals and expansions in terms of:
• Business impact
• ROI
• Productivity and efficiency gains
• Confidently lead renewal and expansion negotiations
• Speak credibly about:
• AI-driven productivity and speed-to-market
• Human-in-the-loop quality models
• Business value of AI, not just technology
• Translate Smartcat’s platform into clear, outcome-driven value for customers
• Partner closely with Field Delivery Engineers (FDE) for technical and solution needs
• Operate without dedicated CSM support on these accounts
• Own customer momentum, alignment, and outcomes end-to-end
• Escalate risks early and clearly
• Own your renewal and expansion forecast
• Call risk early and accurately
• Generate and manage pipeline proactively
• Maintain clean CRM hygiene and predictable execution
• This role requires strong performance with strong character.

Requirements

• 3-5+ years of experience in:
• Account Management, Renewal Management, or Enterprise AM roles in high growth SaaS
• Proven track record owning:
• Renewals
• Expansion within existing accounts
• Experience managing large account portfolios at velocity
• Strong executive communication and negotiation skills
• Comfort traveling and being onsite with customers
• Experience selling into enterprise buying environments

Benefits

• Fully remote team
• Be part of an AI Native Organization
• Innovating a $100 Billion industry
• Join the rocketship to scale-up 10x and beyond together
• Smartcat Culture: Where Diversity Meets High Performance