Provide Technical Information, Technical Repair Knowledge, and Technical Troubleshooting for all Husqvarna Group Products at an entry level
Respond to Husqvarna technical questions from internal and external customers
Resume logged in to the systems and process received or assigned cases
Trouble shoot, Diagnose and Evaluate individual case information
Provide Repair Support and determine if issue is Warrantable
Provide Policy Adjustment and Good Will Warranty
Record details of cases in CRM
Provide clear solutions for product repair, replacement or policy adjustment
Provide input to manufacturing and engineering departments with field obtained information
Assist dealers with warranty processing and questionable component failure analysis
Effectively communicate escalations to TSR2/TSR3 representatives and unresolved technical incidents

Required Minimum high school graduate or GED
2-3 years of engine or mechanical experience
Experienced with electronic parts lookup systems, and electronic technical information environment
Must complete the following: Husqvarna University bronze certification within 12 months, Husqvarna University silver & gold certification within 24 months, Customer Service and product training within 3 months (90 days)
Desired 2-4 years engine or mechanical experience in related Outdoor Power Equipment service support position
2 year Technical Vocational degree in related engine technologies and/or servicing Outdoor Power Equipment experience
Contact Center experience

Technical Service Representative I – Small Engine Repair, Bilingual

Key skills