Own renewal, retention, and expansion outcomes across a defined portfolio of customers.
Identify customer needs, designing commercial solutions, and driving long-term mutual success.
Strengthening executive relationships and supporting Annual Business Reviews.
Proactively manage client base like a business within the business.
Lead Client Value Plans and Mutual Success Plans to align internal execution with external commitments.
Build multi-threaded relationships across HR, Benefits, Finance, Procurement, and executive stakeholders.
Act as a strategic partner during Annual Business Reviews and executive conversations.
Identify risks early and implement mitigation strategies ahead of renewal cycles.
Drive proactive renewal strategy, including multiyear structure and pricing negotiations.
Maintain disciplined pipeline management in Salesforce from awareness through close.

5+ years of Account Management experience in Enterprise SaaS, with demonstrated success in renewal and expansion ownership.
Experience working with large employer accounts in HR technology, benefits, or related industry preferred
Proven ability to carry a revenue target and consistently meet or exceed goals.
Strong commercial acumen including pricing strategy and contract negotiation.
Track record of consultative, solution-based selling
Proficiency in Salesforce CRM and pipeline management best practices.
Ability to build executive credibility and present strategic insights effectively
Exceptional prioritization and time management skills.
Growth mindset and comfort operating in a fast-paced, evolving environment.

Espresa offers a comprehensive benefits package that is competitive with Silicon Valley/Bay Area employers, including health, retirement, a Lifestyle Spending Account, generous PTO, and more.

Account Manager

Key skills