Serve as a primary digital and personal point of contact for clients, provide updates on products, services, solutions, and projects.
Work closely with banks to comprehend their business objectives, challenges, and requirements; conduct thorough needs assessments to align with their goals.
Build and nurture long-term client relationships, monitor satisfaction, address concerns and identify opportunities, conduct regular check-ins, gather feedback, and drive continuous improvement.
Represent client interests within the IT Service Provider, ensuring their needs are prioritized across the organization to maximize satisfaction and value delivery.
Play a critical role as a consultant, supporting the teams across the organization in crafting high-quality client solutions.
Support project execution oversight, step in, coordinate, create and escalate deliveries, ensure on-time within budget and spec-compliant project delivery.
Act as an escalation point and mediator, proactively addressing challenges to minimize disruptions and ensure seamless bank operations.
Keep track of industry trends, technologies and competition, advise banks on best practices and recommend relevant solutions.

5+ years of experience in a Business Relationship Manager, Account Manager, or similar client facing role.
Bachelor’s degree in IT, Finance, or a related field.
Experience working in geographically distributed, remote, and multicultural teams.
Demonstrating a balance of business understanding and technical skills.
Highly proficient in spoken and written English to articulate complex technical topics to non-technical colleagues.
Familiarity with frameworks such as ITIL, or Agile methodologies.

Bank Relationship Manager

Key skills