About this role
Role Overview
- Performs initial analysis and issue verification to resolve production website issues
- Triages with business users, application development, and other team members to resolve these issues on a timely basis
- Consults with business users and determines hardware, software, or system functional specifications from production break/fix issues
- Develops, documents, and implements plans for applications moving from project development to production launch, and participates in applications testing and transition activities
- Configures, maintains, and manages the site/application monitoring system and prepares/maintains monitoring scripts and notifications
- Defines, creates/collects, and maintains documentation required to provide effective support functions and meet service levels
- Researches, plans and evaluates the effectiveness of processes, systems, procedures or methodologies through review and evaluation of detailed data
- An entry-level professional, working towards proficiency in the job role
- Uses professional education to identify, analyze and resolve issues and interpret company policy
- Receives general instruction from manager on expected work outcomes and exercises good judgment in day-to-day matters
- Typically reports to a Manager, but may report to a senior professional individual contributor when business needs dictate.
Requirements
- Bachelor's degree in a relevant field or equivalent experience required, plus 0 to 2 years of related experience.
- Bachelor's degree in Information Management or Business Administration Computer Science required
- Must be legally authorized to work in the United States.
Benefits
- Employee referral bonus
- Employee discounts
- "Dress for Your Day" attire program (casual is welcome, based on your job function)
- Volunteer opportunities to give back to our local community
- Swag! A Canon welcome kit and official merch you can’t get anywhere else
- Medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.