About this role
Role Overview
- Ensure a seamless support for our technical systems and operational equipment
- Managing and guiding a team of 10 employees dedicated to technical and operational automation equipment system support
- Overseeing User Acceptance Testing (UAT) script writing and execution
- Facilitating the operational implementation of new technology and system projects
- Managing file transmissions and addressing failures and maintenance for robots and processing equipment
- Collaborating with technology partners to resolve system issues efficiently
- Oversee daily operations for multiple teams and several unit leads
- Ensure teams meet performance and quality expectations
- Manage staff resource allocation and assist with budget oversight
- Resolve complex and highly variable issues with significant departmental impact
- Mentor team members and provide support and guidance specific to individual development plans
- Partner with group manager, business requestors, and cross-functional teams to oversee execution plans to drive business results
- Identify and manage risk, minimizing outcomes and escalating where appropriate
Requirements
- Bachelor's degree or equivalent work experience
- 3+ years experience in Production Support, Application Support, Business Analysis, or Project/program Management
- 6-10 years of experience in a related senior-level role with experience in trade/cash operations and management
- Knowledge of APS or lockbox operation
- Manage operational hardware vendor support and performance
- Intermediate to advanced knowledge of MS products (Excel, Word, PowerPoint, possibly Access) for status and incident reports
- Development of Business Requirements Documentation (BRD) and UAT Experience preferred
Benefits
- medical, dental & vision coverage
- 401(k)
- life, accident, and disability insurance
- wellness programs
- paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays