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Senior Biometrics Security and Production Support
Citi
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Senior Biometrics Security and Production Support
Florida, United States of America
Full Time
2 hours ago
$125,760 - $188,640 USD
H1B Sponsor
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Key skills
Android
Apache
iOS
ITSM
Java
Linux
SDLC
Shell Scripting
SOAP
Unix
Shell
Mobile Development
Change Management
About this role
Role Overview
Support business and work with System administrators, developers, and analysts with troubleshooting issues.
Perform change management and incident management utilizing documented procedures through change management tools
Support service recovery procedures
Participate in Problem Management processes to identify solutions for recurring problems.
Document problem resolutions and publish knowledgebase.
Work with vendor support, System administrators / architects on a regular basis and track issues to closure as a Subject Matter Expert.
Support maintenance and migrations on the Authentication infrastructure.
Support Mobile App releases to major mobile markets (Apple and Google store)
Regular weekend work and 12/7 L3 Operations support is expected.
Requirements
5+ years of relevant industry experience in one or more of the following Authentication products for Mobile Biometrics would be advantageous.
Proficiency and understanding Unix shell, support of patching activities.
Experience supporting REST and SOAP API web services calls
Experience with Multifactor Authentication systems using Voice, Mobile Soft Tokens and SMS OTP.
Experience with Middleware Products like IBM/Apache HTTP Server and Application servers IBM WASND/Tomcat Servers.
Conversant in Linux-based environments (RHEL) that includes being conversant in terminal commands and developing shell scripts.
Experience with critical production server support, application upgrades and project lifecycle/ SDLC processes.
Experience with Mobile Security and Publishing to Apple and Google Play Store.
Good knowledge on Mobile development Platforms (IOS, Android).
Experience with supporting one-time password technology using Voice, SMS, and Biometrics products
Experience in High-level Programming languages like JAVA and Unix shell scripting.
Experience working in Production Support Linux experience is highly desirable for this role.
Familiarity with IT Service Management processes based on the ITIL framework
Tech Stack
Android
Apache
iOS
ITSM
Java
Linux
SDLC
Shell Scripting
SOAP
Unix
Benefits
medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
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Senior Biometrics Security and Production Support at Citi | JobVerse