Key skills
AndroidApacheiOSITSMJavaLinuxSDLCShell ScriptingSOAPUnixShellMobile DevelopmentChange Management
About this role
Role Overview
- Support business and work with System administrators, developers, and analysts with troubleshooting issues.
- Perform change management and incident management utilizing documented procedures through change management tools
- Support service recovery procedures
- Participate in Problem Management processes to identify solutions for recurring problems.
- Document problem resolutions and publish knowledgebase.
- Work with vendor support, System administrators / architects on a regular basis and track issues to closure as a Subject Matter Expert.
- Support maintenance and migrations on the Authentication infrastructure.
- Support Mobile App releases to major mobile markets (Apple and Google store)
- Regular weekend work and 12/7 L3 Operations support is expected.
Requirements
- 5+ years of relevant industry experience in one or more of the following Authentication products for Mobile Biometrics would be advantageous.
- Proficiency and understanding Unix shell, support of patching activities.
- Experience supporting REST and SOAP API web services calls
- Experience with Multifactor Authentication systems using Voice, Mobile Soft Tokens and SMS OTP.
- Experience with Middleware Products like IBM/Apache HTTP Server and Application servers IBM WASND/Tomcat Servers.
- Conversant in Linux-based environments (RHEL) that includes being conversant in terminal commands and developing shell scripts.
- Experience with critical production server support, application upgrades and project lifecycle/ SDLC processes.
- Experience with Mobile Security and Publishing to Apple and Google Play Store.
- Good knowledge on Mobile development Platforms (IOS, Android).
- Experience with supporting one-time password technology using Voice, SMS, and Biometrics products
- Experience in High-level Programming languages like JAVA and Unix shell scripting.
- Experience working in Production Support Linux experience is highly desirable for this role.
- Familiarity with IT Service Management processes based on the ITIL framework
Tech Stack
- Android
- Apache
- iOS
- ITSM
- Java
- Linux
- SDLC
- Shell Scripting
- SOAP
- Unix
Benefits
- medical, dental & vision coverage
- 401(k)
- life, accident, and disability insurance
- wellness programs
- paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays