Establish and build customer relationships at all levels of Greenfly’s entertainment and brand customers in North America
Drive renewals and grow Greenfly’s business within customers, working across business units at our customers
Understand the Greenfly platform and app to ensure customers are leveraging functionality to its fullest
Work cross-functionally with Sales, Marketing, Product and Engineering to advocate on behalf of customers and deliver value at every touchpoint
Support customers through on-boarding, including initial setup and training to ensure maximum usage, value, retention and expansion
Create unique playbooks for customers’ advocates with attention to detail
Lead strategic conversations with key stakeholders to ensure the customer is successful in meeting business and Greenfly specific objectives
Own both customer-facing and internal execution and communication
Monitor customer usage and metrics to track adoption, opportunities for expansion and at-risk signs
Work proactively to eliminate any risk for churn
Deliver reports to showcase value, opportunities for improvement and growth, and overall trends
Build out best practices and processes for entertainment and brand customers

A proactive approach to building customer relationships and navigating complex entertainment and brand organizations
Proven results in meeting customer retention and expansion goals
Excellent verbal and written presentation skills when communicating to a range of stakeholders, including executives
5+ years of account management, customer success or B2B SaaS experience
Experience working at or directly with enterprise entertainment organizations and/or consumer brands; media a plus
Clear understanding of the social media and entertainment landscape and current trends
Proven ability to succeed in a fast-paced, startup environment
Problem solver with strong project management skills
Ability to ramp up quickly
Experience with Salesforce or a customer management tool such as Catalyst
Experience working in a startup environment
Travel up to 25% of the time required

Stock options
Great benefits package including medical, dental, and vision coverage
This position will be based in New York or Los Angeles with access to a shared workspace
You’ll visit our Santa Monica, California HQ office occasionally
Greenfly is an equal opportunity employer and we have a culture of diversity and inclusion

Customer Partner Manager – Entertainment & Brands

Key skills