Specialty Services Program Manager

Role Overview

• Responsible for the development and growth of a Specialty Analytical Services (SAS) Program/Division by maximizing sales through a sound strategy
• Serves as the subject matter expert of the SAS Program/Division providing training and is a resource and provides knowledge to staff and clients
• Researches the market and competition, reviews trends, and forecasts growth to develop sales and market plans for the program
• Attends and participates in Technical Conferences and National Trade Shows to provide expertise and generate new business
• Works with the Sales Teams and Marketing to provide expert knowledge to current and prospective clients to increase sales and maintain positive client relationships
• Sets sales goals and revenue objectives to increase market share
• Writes and reviews proposals for services, marketing materials, presentation materials, and training materials, ensuring data and content are accurate and up to date
• Provides complex analysis, interpretation and counsel to customers, staff, management, and functional leaders regarding assigned policies, program, and practices
• Provides guidance and develops recommendations on product/service features based and analyses of customers' needs and on technical knowledge of capabilities and limitations to meet customer requirements
• Assists with receiving customer feedback and coordinating resources and responses as required
• Reports to management staff on national market conditions and where to focus sales efforts to maximize account revenue and growth
• Ensures the development, implementation and interpretation of policies and procedures and ensures compliance with applicable laws, rules, and regulations; receives legal guidance and interpretation when required
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team
• Promotes and supports the overall mission of Pace Analytics by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment

Requirements

• Bachelor's degree in business administration, chemistry, operations, or a closely related field
• five (5) years of experience within the specialty analytical service, including experience with complex programs or operations
• Advanced to expert principles, practices and techniques in area
• Comprehensive understanding of the administration and oversight of area programs, policies and procedures
• Comprehensive understanding of applicable area laws, codes and regulations
• Advanced to expert methods to resolve sales and customer problems, questions and concerns
• Various understanding of applicable laws, codes and regulations
• Understanding of various testing tools, equipment, and processing
• Computer applications and systems related to the work

Benefits

• competitive salaries
• medical, dental vision
• 401K retirement savings plan (100% vested immediately in the employer match)
• life
• disability and voluntary benefits
• paid time off for holiday, sick and vacation days
• HSA
• wellness program
• flexible spending accounts
• tuition reimbursement
• Employee Assistance program
• parental leave
• optional legal coverage
• ID theft