Identify, drive, and execute process improvements to drive efficiency, effectiveness and simplicity for our Product teams.
Champion complex cross-functional projects from inception to completion, including ensuring high quality of deliverables, measuring their results, and communicating the business impact.
Build zero-to-one and evolve existing processes to help individual contributors manage their daily workflows and to help leaders manage their team’s performance.
Partner with the Business Operations and Business Systems team to improve stakeholder experience in Jira, Mixpanel, Pendo, and more.
Nurture strong relationships with partners in Engineering, Technical Support, Marketing, Customer Success, Sales, Design & Partnerships to align priorities, remove blockers, and keep projects moving forward.
Ad hoc requests, unblock users, and maintenance of operating mechanisms and automations.
Support special projects that centralize, automate, or otherwise improve communication and customer journeys.
Adoption Enablement: Support tool and process adoption through documentation and user support to ensure the right tools, training, and communications are in place to enable strategic initiatives.

2+ years of product operations, business operations, or project/program management.
Expertise with Jira and related workflow design and execution.
Excellent communication skills, including presentations, facilitation, and consultative questioning.
Meticulous organization, detail orientation, and task-driven nature.
Natural curiosity, proactive mindset, and the tenacity to be dissatisfied with the status quo.
Enthusiasm to learn a new, complex domain and the humility to ask for help when needed.
Team player, willingness to step in for team members that need help, demonstrating integrity and positive communication, collaboration, and feedback

Statutory Benefits – Full compliance with Colombian social security (health, pension, and risk coverage)
Staff Referral Bonus – Rewards for referring great candidates to the 8Team
Paid Sick Leave – Covered from day one, with EPS support after the 2nd day
Flexible Time Off (FTO) – Up to 15 paid days off per year
Parental Leave – Maternity and paternity leave in line with Colombian law
Company Holidays – Paid time off for all official Colombian public holidays

Product Operations Specialist

Key skills