Training and Development Manager

Role Overview

• Designing, implementing, and managing training programs that leverage subject matter expertise to enhance workforce skills and organizational performance
• Collaborating with internal and external SMEs to develop curriculum, deliver training, and assess learning outcomes
• Working with Journey Management Analysts/Junior Management Analysts ensuring proper assessment format, number of questions, and the levels of difficulty of the questions
• Setting the time allotted to take the test/assessment and make decisions about scoring
• Identifying what a test taker/participant must know to be competent in the respective subject and ensure the test/assessment questions align to the course’s Enabling Learning Objectives
• Developing independent assessments and evaluation metrics and updates/creates TBKs
• Ensuring content aligns with organizational standards, regulatory requirements, and best practices
• Collaborating with subject matter experts and authors to resolve content issues and improve quality
• Validating facts, data, and references to ensure reliability and credibility
• Assisting in developing and updating editorial guidelines and templates
• Supporting the creation of training materials, manuals, and other documentation as needed
• Staying current with industry trends and standards relevant to the subject area

Requirements

• Must be authorized to permanently work in the U.S. without sponsorship
• Bachelor’s degree in relevant field
• Extensive experience and recognized expertise in the subject area
• Strong editorial, writing, and communication skills
• Attention to detail and ability to ensure accuracy and consistency
• Experience with document management systems and editorial tools
• Ability to work collaboratively with diverse teams

Benefits

• outstanding benefits including health, financial, and retirement benefits
• paid leave
• professional development
• tuition assistance
• work-life programs
• award programs acknowledge employees for exceptional performance and superior demonstration of our service standards