Operations Coordinator

Role Overview

• Serve as a Bureau of Monitoring and Quality Improvement Regional Monitor, assigned to assess the performance of services provided to the department youth in provider-operated programs or state-operated facilities.
• Frequent overnight travel is required.
• Serves as a monitor for annual and supplemental compliance monitoring reviews.
• Will serve as a team lead and be responsible for coordinating and managing a team of reviewers during on-site/off-site annual compliance reviews.
• Responsible for overseeing the work of those staff during an annual or supplemental review.
• Collect and request information, complete work papers to ensure compliance with requirements, and provide information to the monitoring team and the program/provider.
• Conduct desk reviews, as needed.
• Develop a detailed monitoring approach/plan to be followed during each monitoring event.
• Responsible for coordinating and conducting entrance and exit conferences, and daily debriefing sessions for monitoring events.
• Responsible for consolidating monitoring findings, and if applicable, assigning preliminary ratings.
• Write and develop a draft monitoring report and submit final draft report to the supervisor for proof reading and editing.
• Participate as a peer reviewer on annual or supplemental compliance reviews with other regional staff.
• Update and document all monitoring events and applicable information in the Department’s Juvenile Justice Information System (JJIS) Program Monitoring and Management (PMM) module.
• Perform verification monitoring site visits to determine compliance with applicable requirements.
• Report any critical issues noted during annual or supplemental compliance monitoring reviews to the supervisor.
• Participate in the development of the annual and supplemental compliance monitoring review schedule.

Requirements

• Knowledgeable in Department of Juvenile Justice policies and procedures.
• Skills include systems analysis, data collection and interpretation, focusing and deciphering complicated subject matter.
• Ability to communicate both verbally and in writing; understand computer technology and systems applications of Word, Excel, PDF and other functional software programs.
• Preference will be given to candidates with a bachelor’s degree from an accredited college or university or four years of professional experience.
• Four or more years of experience in detention, prevention, probation, residential, or other human services fields is preferred.
• Previous audit or monitoring experience is preferred.

Benefits

• E-Verify employer
• Veterans Preference